Leave the community management to us.
Get matched to a qualified and trustworthy community manager for your online program.
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Specialized Skills
Our community managers have unique expertise in supporting communities for digital entrepreneurs and online business owners.
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Support Network
We provide a network of industry peers and strategic guidance so your community manager has support beyond you and your team.
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Proactive Mindset
Your new team member will go beyond the day-to-day needs to think strategically about the health of your community.
What can a community manager do
for you and your business?
Get your time back.
Drowning in notifications? Get out of the weeds of community management and back to focusing on your zone of genius.
Experience peace of mind.
Worried about potential conflict? Rest easy knowing you have a trained and trustworthy team member protecting your community culture.
More progress and results.
Struggling to keep your customers happy? Our online community managers use proven frameworks that make an impact where it matters most.
Let’s take your community from burden to blessing.
Having an online community can be one of the best assets for your business. But it can also be the biggest burden.
Too often online business owners find themselves struggling to grow their business because they’re too busy serving their existing customers. You don’t want to ghost your buyers. But how do you facilitate engagement, support your customers, and help them make progress while still focusing on getting more customers into your program?
You know your need help managing your community, but you’re not sure who to hire, where to find them, or how to train them.
Maybe you already have help like a virtual assistant or loyal community members, but they’re always looking to you for what to do next. They may be helping you maintain the chaos, but you know there’s more you can be doing to create a thriving community, you’re just not sure what. That’s why you need an online community manager that is specialized in coming alongside business owners like you to help proactively support your community. Let us help you uplevel your community experience while you get back to what you do best.
How can a Community Manager from Community Cultivated help?
More support.
More progress.
More clarity.
For your members.
Less time.
Less stress.
Less headache.
For you.
You’re just 3 steps away from community support.
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We’ll begin a discovery process to make sure your business is a fit for one of our online community managers.
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Once you sign your agreement, our client success team will find the right community manager for you and make an introduction.
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Use our proprietary onboarding process to quickly get your new community manager acclimated to your culture and team.
Our online community managers are specialized in supporting online business owners and entrepreneurs.
Digital Course
Online Membership
Group Coaching Program
Mastermind Community
Customer/Buyers Group
Let us run your community so your community doesn’t run you.
Whether you're drowning in notifications or desperate to refocus your energy on getting new customers, our online community managers are ready to step in. You’ll get proactive community support from a trustworthy team member that understands the value of community to your business.
Having burning questions?
We have answers.
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Our community managers are available to support your business starting at 40 hours per month. We know that about 10 hours per week is the minimum amount of time required for your community manager to have an impact on your business. Remember, you’re not hiring an admin that’s just checking boxes each day to keep your group running.
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Security is important to us. That’s why we recommend you use password managers for your business. We also recommend our community managers have top security measures in place for their social media accounts. We’ll address these concerns in more detail during onboarding.
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It’s common to confuse a social media manager with a community manager, but they serve different purposes in your organization. Your community manager will be focused on maintaining your community for your paid programs and customer groups. You’ll be grateful to have someone on the team focused on keeping customers progressing and connected.
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The majority of our community managers are available during traditional workday hours. However, if you have a specific need, we can take that into consideration during the matching process and try to accommodate your needs.
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We’ll walk you through an intentional discovery and matching process that will ensure you get matched with the best fit for you. You’ll have the opportunity to get to know your community manager in our proprietary onboarding process.
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If you have a business that can support a full-time W-2 community manager on your team, that’s great! We recommend working with one of our community managers for 10-30 hours per week to start. When you fall in love and are ready to bring them on to your team in a more permanent role, we’ll help you do that.
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We will work with you and your community to resolve any minor concerns. If it’s determined the community manager is not a fit, we’ll help you find a new match.
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"She will bring order to your team, clarity to your vision, and efficiency to your processes."
“Anyone who runs a large membership site knows that it feels like you're trying to put an octopus to bed at all times. There's always ten million good new ideas you and your team want to execute and five million things going wrong all at once, and three million things you've forgotten about but shouldn't have. Well, Shana is the octopus tamer. She will bring order to your team, clarity to your vision, and efficiency to your processes. Shana knows how to create and maintain community and how to teach your staff not just what to do, but how to THINK about their roles. As a mindset coach, that's always what matters to me most, because that's what enables the staff she trains and works with to succeed long after her engagement is over.”
Kara Loewentheil
The Clutch -
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"Her knowledge and wisdom have been invaluable."
“Shana has been working with my Community Manager and members of my community team for the past few months. Her expertise in community psychology and in how to analyze trends and shape marketing has moved my team to the next level. She's taught them how to think like a member and how to frame resources and messaging in a way that has not only made our community culture stronger, it's increased our retention rate significantly. Through her Community Cultivated beta program, she's taught my team the science behind community engagement, how to measure community success, and how to take both to create a member experience that is top notch. Her knowledge and wisdom have been invaluable and I would recommend her and her program to anyone who wants to take a deep dive into understanding their community and growing it in a healthy productive way.”
Corrine Crabtree
No BS Women -
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Anyone who's worked with Shana knows she's a rare unicorn.
I knew Shana from Tribe, where she was Stu McLaren's right hand person, and then had the pleasure of working with her in her consulting business. Shana has worked with the best of the best and I felt very fortunate that she could squeeze us on to her roster. She can assess your business and recommend not only how to uplevel your community, but also how to strategize launches and ongoing operations. Thanks for injecting your unique brand of rocket fuel into our business, Shana!
Debbie Steinberg Kuntz
Bright & Quirky -
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When we worked with Shana, she guided us through a process that was brilliant.
Our membership had plateaued. We were bringing in as many people as we were losing. I was starting to get really worried. I'm a marketing strategist, but no matter what level you're at you always need that person that's coming in with outside expertise that can see the bottle and see the label of the bottle from the outside, not the inside. What Shana did for us is going to save us years and years of work. It was unbelievable what she was able to accomplish in such a short period of time that created so much value in our organization. I didn't even realize how many friction points were in our membership. She made small suggestions that are going to save us so much work and make our membership easier for our members to be able to actually benefit from the promise of our membership. Our whole entire team left completely energized, aligned, and excited about next steps. I said to my team, just do everything she said and do it as fast as we can. I cannot recommend her enough.
Laura Meyer
Advance Women’s Expert Network -
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Shana's program is foundational for community managers and community builders.
Not only did I leave with an understanding of the thoughtfulness that went into every detail of the community that I am part of, I now feel fully equipped to manage our 25 member support team as we expand to meet the needs of our 8-week signature course.
Sara Curtis
Community Manager for Bonnie Christine
